Putting people at the heart of reinventing retail
Selfridges is more than a shop. It’s a landmark destination and social centre where everyone is welcome – an ethos that dates back to when Harry Gordon Selfridge opened the doors of the Oxford Street store in 1909. With a vision to reinvent retail for a sustainable future, it’s a brand that is boldly trailblazing to change the way we shop and do business. This commitment requires a fair share of internal reinvention too; evolving the culture, increasing the visibility of underrepresented talent and aligning people around common beliefs and behaviours. In the last year, Maria has led and influenced a huge cultural shift across the business; from creating a truly strategic people plan that laddered directly to the overall direction, launching new values and placing a significant emphasis on feedback-for-growth. She’ll share her insights about the journey – how the People team have driven true change (and continue to do so), what’s worked and just how important it is to keep communicating proof points that mean people can see you’re delivering what was promised. All this leading to recognition by Newsweek by listing Selfridges in the top 10 Most Loved Workplaces in 2022.
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