The findings in C-Suite Challenge™ 2018 result from a survey of over 1,000 business leaders about the top challenges facing their organisations in 2018, and their strategies for meeting those challenges. Attracting and retaining talent ranks as the foremost concern not only among CEOs but also the rest of the C-Suite, including CHROs and CFOs. “Businesses appear to be starting 2018 with a healthy sense of confidence, a sentiment reinforced by our recent projection of three percent global economic growth for this year,” said Bart van Ark, report co-author and Chief Economist of The Conference Board.
“However, the optimism remains tempered by a few factors – among them, a continuation of geopolitical and social tensions, uncertainty around global policy issues, talent shortages, and the disruption caused by emerging technologies. To cope with worker and skill shortages down the road, this year’s survey results tell us that organisations are fundamentally rethinking the composition of their future workforces,” said Rebecca L. Ray, report co-author and Executive Vice President, Knowledge Organisation at The Conference Board. “Nearly 80 percent of CHRO respondents foresee greater use of contingent non-traditional employees. Moreover, three-quarters of them anticipate a rise in digital labor solutions such as robotic process automation.”
A desire for organisational cultures that are inclusive, engaged, high-performance, customer-focused, and resilient is signalled throughout the responses to this year’s survey. The desire for a “culture of innovation” ranks as the number-one innovation strategy in every region (Asia is the one exception, where it is third), every industry, every size company, and among CEOs and C-Suite executives alike. Also, the report finds the impact of the New Digital Economy is clearly being felt in the daily processes and practices of organisations, and through the emergence of new competitors from every part of the globe.
The report also asked business leaders about their “hot-button issues” – issues that will require a special focus this year.
Fear of a global recession has plummeted. For 2017, CEOs globally ranked it as their number-one concern; for 2018, they moved it down to their 19th. However, CFOs are more concerned than CEOs about a global recession. They ranked it as their 7th top concern. The top concern of CEOs is attracting and retaining talent. This is also true for the rest of the C-Suite, including CHROs and CFOs.
The 2nd top concern of CEOs is creating new business models because of disruptive technologies. This is also true for the rest of the C-Suite, including CHROs and CFOs. (While the C-Suite is aligned in their 1st and 2nd top concerns, they differ in their prioritisation of other hot-button issues.) Concern about income inequality has risen sharply. For 2017, CEOs globally ranked it 18th; for 2018, it is their 7th biggest concern. It is of special concern in China, where it ranks 3rd.
Anxiety about global trade has increased. For 2017, CEOs globally ranked threats to global trade systems as their 15th biggest concern; for 2018, it is their 8th. Europe’s CEOs remain concerned about Brexit. For 2017, CEOs in Europe ranked the effects of Brexit as their 8th biggest concern; it ranks the same for 2018, an indication that Brexit remains on their collective radar. Overall, however, Brexit ranks a relative low 26th on the global list.
Business leaders also detailed strategies they are employing to improve performance in six areas: Human Capital, Innovation, Operational Excellence, Customer Relationships/Corporate Brand and Reputation, Regulation and Risk, and Sustainability. Some of the key findings pertaining to Innovation and Human Capital.